FAQ

Frequently Asked Questions

QUESTIONS & ANSWERS

 

HOW TO ORDER ?

  • How can I order ?

    You can search for eyelashes styles from our  web/ catalog . Pick and write down ones you like. Next, follow below steps :

    1/.  Send an email to info@banhang07.webchuan.com or fill in the Order Form on our website with order quantity and any other inquiries.
    2/. Our Sales teams will offer a quotation and advise lead-time, and other conditions if any.
    3/. Real samples of selected items can be sent for customers’ testing and evaluation.
    4/. The Purchase Order will be then issued and sent out after customers’ approval on samples.
    5/. Production or/and Packing of the confirmed order will be started upon the receipt of payment.
    6/. Deliver of goods with shipment advice.

  • How long will it take you to answer my email after I placing an orders ?
    • We endeavor to respond to any emails we have been sent within 24 hours. Due to the large volume of emails we receive on a daily basis, a response may sometimes take a little longer to come back to you but we do answer any emails we receive as soon as possible

OUR EYELASHES

WHAT IS MOQ & LEADTIME ?

PAYMENT TERMS & SHIPPING MODES

DO YOU PROVIDE SAMPLES ?

  • Do you provide samples ?

    Yes, we do provide FREE sample for testing and evaluation.

  • What is the cost for samples?

    We are going to send up to 20 FREE samples.  Customer will bear the cost of shipping charge OR if you have any courier accounts such as FedEx, TNT, DHL, UPS then please advise us with freight collect.

WHERE IS YOUR FACTORY LOCATED ?

Freight Calculator

We can only estimate the shipping charge when we know order details (item, quantity, packaging), the shipping method (air or sea freight) and the destination port.

As for the small volume order, we offer ship by air via FedEx, TNT, DHL and UPS. The freight will be charged as per these couriers tariff. It’s a good idea if you have your own courier accounts to receive the shipment with freight collected. You can ask your courier to pick up and quote the freight if you wanted to.

Here are some information about how much the volume of the packages converted from your order quantity:

For order quantity of 1,000 single boxes, the volume weight will be calculated as  60x38x50 CM / 5000 = 19 KGS

For order quantity of 100 five pair boxes, the volume weight will be calculated as  58x36x18 CM / 5000 = 7,5 KGS

For order quantity of 100 ten pair boxes, the volume weight will be calculated as  50x20x20 CM / 5000 = 4.0 KGS

The above figure is calculated  base on our standard packaging.